If you subscribe to our Remote Monitoring and Management (RMM) Service, please submit a ticket for support.

For systems that do NOT have our RMM software installed, please click the below link to download our one-time-use remote access tool. Select the operating system of your system (the one that you need assistance with), download and install the program, then provide your technician with the 9 digit code:

Splashtop SOS App

Run the SOS app on the computer or mobile device that your technician wants to remote to. Also available by going to sos.splashtop.com

Windows Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003*
macOS macOS 10.7* or newer
iOS iPad, iPhone
Android Android 4.0* or newer (Google Play Store, ARM, X86)
ChromeChromebook (Google Play Store, ARM, X86)