If you subscribe to our Remote Monitoring and Management (RMM) Service, please submit a ticket for support.

For systems that do NOT have our RMM software installed, please click the below link to download our one-time-use remote access tool. When the prompt comes up to save or run, please click run. It will then provide you with a 9 digit code to give us, which is what will allow us to access your computer remotely.

https://nextcloud.rtncloud.rtnets.com/index.php/s/s3KmkNje94SA85L