If you subscribe to our Remote Monitoring and Management (RMM) Service, please submit a ticket for support.

For systems that do NOT have our RMM software installed, please click the below link to download our one-time-use remote access tool. Select the operating system of your system (the one that you need assistance with), download and install the program, then provide your technician with the 9 digit code:

Splashtop SOS App

Run the SOS app on the computer or mobile device that your technician wants to remote to. Also available by going to sos.splashtop.com